Shipping Policy

Shipping Policy

Effective Date: 2-Mar-2026

Thank you for choosing Veena Rugs. This Shipping Policy outlines the terms and conditions related to the shipment and delivery of wholesale orders placed through https://www.veenarugs.com/.

1. Order Processing

  • All orders are processed after trade account approval and payment confirmation.

  • Processing times may vary depending on product availability and order size.

  • Orders are processed during regular business days (Monday–Friday, excluding holidays).

2. Shipping Methods

  • Shipping is arranged through trusted freight carriers and delivery partners.

  • The shipping method may vary based on order volume, size, and destination.

  • Tracking details will be provided once the order has been dispatched (if applicable).

3. Delivery Timeframes

  • Estimated delivery times will be communicated at the time of order confirmation.

  • Delivery timelines are estimates only and may vary due to carrier delays, weather conditions, or unforeseen circumstances.

  • Veena Rugs is not responsible for delays caused by third-party carriers.

4. Shipping Charges

  • Shipping costs are calculated based on order size, weight, and delivery location.

  • All applicable shipping charges will be communicated before order finalization.

  • Additional charges may apply for special delivery requests or remote locations.

5. Risk of Loss

  • Risk of loss or damage transfers to the buyer once the order has been handed over to the shipping carrier.

  • Customers are responsible for providing accurate and complete shipping information.

6. Damaged or Missing Items

  • Any damage, shortage, or discrepancy must be reported within 48 hours of delivery.

  • Please provide clear photos and order details when reporting shipping issues.

  • Claims submitted after the reporting window may not be accepted.

7. International Shipping

  • International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the buyer.

  • Delivery timelines for international shipments may vary depending on customs clearance procedures.

8. Contact Information

For shipping-related inquiries, please contact:

Veena Rugs Import
10333 Harry Hines Blvd,
Dallas, TX - 75220
United States

Phone: +1-469-922-7198
Email: info@veenarugs.com
Website: https://www.veenarugs.com/