Order Processing

• All orders are processed after trade account approval and payment confirmation.
• Processing times may vary depending on product availability and order size.
• Orders are processed during regular business days (Monday–Friday, excluding holidays).

Shipping Methods

• Shipping is arranged through trusted freight carriers and delivery partners.
• The shipping method may vary based on order volume, size, and destination.
• Tracking details will be provided once the order has been dispatched, if applicable.

Delivery Timeframes

• Estimated delivery times will be communicated at the time of order confirmation.
• Delivery timelines are estimates only and may vary due to carrier delays, weather conditions, or unforeseen circumstances.
• Veena Rugs is not responsible for delays caused by third-party carriers.

Shipping Charges

• Shipping costs are calculated based on order size, weight, and delivery location.
• All applicable shipping charges will be communicated before order finalization.
• Additional charges may apply for special delivery requests or remote locations.

Risk of Loss

Risk of loss or damage transfers to the buyer once the order has been handed over to the shipping carrier.

Damaged or Missing Items

• Any damage, shortage, or discrepancy must be reported within 48 hours of delivery.
• Please provide clear photos and order details when reporting shipping issues.
• Claims submitted after the reporting window may not be accepted.

International Shipping

• International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the buyer.
• Delivery timelines for international shipments may vary depending on customs clearance procedures.

Contact Information

For shipping-related inquiries, please contact: