Effective Date: 2-Mar-2026

Thank you for choosing Veena Rugs. As a wholesale supplier, we are committed to delivering high-quality products. Please review our return and refund terms carefully before placing an order.

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1. Wholesale Policy

Veena Rugs operates exclusively as a wholesale business. All sales are made to approved trade customers, and returns are subject to the terms outlined below.

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2. Eligibility for Returns

• Returns are only accepted for damaged, defective, or incorrectly shipped items.

• Any claim must be reported within 48 hours of delivery.

• Items must remain unused, in original condition, and in original packaging.

• Proof of purchase and clear photographs of the issue are required.

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3. Non-Returnable Items

• Custom orders or special-made products.

• Clearance or final sale items.

• Products damaged due to improper handling, storage, or installation by the buyer.

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4. Return Authorization

• All returns require prior approval from Veena Rugs.

• Unauthorized returns may not be accepted or refunded.

• Once approved, return shipping instructions will be provided.

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5. Refund Process

• Refunds are processed only after inspection and approval of the returned merchandise.

• Approved refunds may be issued as a credit to the original payment method or as store credit, depending on the agreement.

• Shipping charges are non-refundable unless the return is due to our error.

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6. Exchanges

Exchanges may be offered for eligible items, subject to product availability and approval.

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7. Limitation of Liability

Veena Rugs’ responsibility is limited to the value of the purchased goods. We are not liable for indirect or consequential losses related to product use.

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8. Contact Information

For return requests or refund inquiries, please contact:

Veena Rugs Import
10333 Harry Hines Blvd,
Dallas, TX - 75220
United States

Phone: +1-469-922-7198
Email: info@veenarugs.com
Website: https://www.veenarugs.com/