Wholesale Policy

Veena Rugs operates exclusively as a wholesale business. All sales are made to approved trade customers, and returns are subject to the terms outlined below.

Eligibility for Returns

• Returns are only accepted for damaged, defective, or incorrectly shipped items.
• Any claim must be reported within 48 hours of delivery.
• Items must remain unused, in original condition, and in original packaging.
• Proof of purchase and clear photographs of the issue are required.

Non-Returnable Items

• Custom orders or special-made products.
• Clearance or final sale items.
• Products damaged due to improper handling, storage, or installation by the buyer.

Return Authorization

• All returns require prior approval from Veena Rugs.
• Unauthorized returns may not be accepted or refunded.
• Once approved, return shipping instructions will be provided.

Refund Process

• Refunds are processed only after inspection and approval of the returned merchandise.
• Approved refunds may be issued as a credit to the original payment method or as store credit, depending on the agreement.
• Shipping charges are non-refundable unless the return is due to our error.

Exchanges

Exchanges may be offered for eligible items, subject to product availability and approval.

Limitation of Liability

Veena Rugs’ responsibility is limited to the value of the purchased goods. We are not liable for indirect or consequential losses related to product use.

Contact Information

For return requests or refund inquiries, please contact: