Find answers to the most common questions about our luxury wholesale rug collections, bulk ordering process, pricing, shipping, and product details. Our FAQ section is designed to provide clear and helpful information, making your experience with Veena Rugs smooth, transparent, and hassle-free.
Trade Account & Pricing
Q1. Do I need a trade account to access pricing?
Yes, wholesale prices are only visible to approved trade account holders. You must register and receive approval before viewing pricing.
Q2. How do I apply for a trade account?
You can apply by completing the Trade Account registration form with your business and contact details for verification.
Q3. Why can’t I see product prices on the website?
Prices remain hidden until your trade account is reviewed and officially approved by our team.
Q4. How long does the approval process take?
Our team carefully reviews each application, and once approved, you will receive confirmation to activate your account.
Q5. What happens after my trade account is approved?
After approval, you can sign in to your account, access wholesale pricing, and place bulk orders online.
Q6. Can my trade account application be declined?
Yes, Veena Rugs reserves the right to approve trade accounts based on business verification and wholesale eligibility criteria.
Orders, Products & Wholesale Policy
Q1. What types of rugs do you offer?
We offer a wide range of luxury indoor and outdoor rugs, including modern machine-made and traditional designs.
Q2. Do you sell directly to retail customers?
No, we operate strictly as a wholesale supplier and serve approved trade and business clients only.
Q3. Is there a minimum order quantity?
Minimum order quantities may vary depending on the design and collection. Please contact us for specific details.
Q4. How do I place a wholesale order?
Once your trade account is approved, simply sign in, select your desired products, and proceed with bulk purchasing.
Q5. Do you offer bulk discounts?
Yes, our pricing structure is designed to be competitive for wholesale buyers and bulk purchase requirements.
Q6. How can I get assistance with products or orders?
Our dedicated support team is available to guide you with product selection, quantities, and order-related inquiries.